Announcements, Better your business
No hassle renewals at Hover
See how Hover redesigned its domain renewal process to cut support tickets and make renewing faster and easier for customers — no login required.
Here's another discovery we made at Hover that you can consider implementing.
Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those calls and emails came from customers (or friends, relatives, colleagues, and assistants of customers) that could not sign in to their account. So, we developed a renewal process that no longer required folks to sign in. Now, we are getting fewer support calls, and we are solving renewal-related problems much more quickly.
You can read the more complete story here.